SupernerveSupernerve

Privacy Policy

Last updated: July 30, 2026

1. Introduction

At Supernerve, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI operating system platform and related services. Please read this policy carefully.

2. Information We Collect

Information You Provide

  • Account information: name, email address, company name, and role when you create an account
  • Company data: knowledge, documents, workflows, and other content you upload to the platform
  • Communications: messages, feedback, and support requests you send to us
  • Payment information: billing details processed through our secure payment providers

Information Collected Automatically

  • Usage data: how you interact with our Services, features used, and actions taken
  • Device information: browser type, operating system, IP address, and device identifiers
  • Log data: access times, pages viewed, referring URLs, and crash reports
  • Cookies and similar technologies: as described in our Cookie Policy

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related communications
  • Respond to your requests, comments, and questions
  • Send technical notices, updates, and security alerts
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent or unauthorized activity
  • Personalize and improve your experience
  • Comply with legal obligations

4. AI and Data Processing

Supernerve uses AI to process company data you provide to deliver our Services. Your data is used to power features like Company Memory, AI Workforce, and Operations Intelligence within your organization. We do not use your proprietary company data to train general AI models shared with other customers.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers: third parties that perform services on our behalf (hosting, analytics, payment processing)
  • Legal compliance: when required by law, regulation, or legal process
  • Business transfers: in connection with a merger, acquisition, or sale of assets
  • With your consent: when you explicitly authorize us to share your information

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, regular security assessments, and employee training. However, no method of transmission or storage is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide our Services. We will also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.

8. Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Data portability (receive your data in a structured format)
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@supernerve.in.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@supernerve.in.